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Contact Support

We're here to help! Get in touch with our support team for assistance with your account, technical issues, or any questions you may have.

Contact Information

Email Support

support@edtrellis.com

Response within 72 hours

Working Hours

Monday to Friday

9:00 AM - 6:00 PM IST

Send us a Message

Fill out the form below and our team will get back to you as soon as possible.

Average response time – 72 hrs

Frequently Asked Questions

?What is the average response time for support queries?

We aim to respond to all support queries within 24 hours during business days. Urgent matters are prioritized and typically receive a response within 2-4 hours.

?Do you provide support for technical issues?

Yes, our technical support team is available to help with any platform-related issues, including login problems, payment processing, and technical difficulties.

?Can I schedule a callback?

Absolutely! You can request a callback through our contact form. Please provide your availability, and our team will get back to you at the scheduled time.

?Is there support available for employers and candidates?

Yes, we provide dedicated support for both employers and candidates. Please specify your user type in your query for faster assistance.

Urgent Security Issues

For urgent security matters, data breaches, or immediate account security concerns, please contact our Security Team directly at:

support@edtrellis.com

Available 24/7 for critical security issues